FAQ

You can book an appointment at PORES X by calling us at 0401 636 113, visiting our website and clicking on the "Book an Appointment" button, or stopping by our location.

To change or cancel an appointment, please call us at 0401 636 113 or send us an email [email protected] at least 24 hours in advance.

While we recommend booking your treatment at least 2 days in advance to ensure availability, we also welcome walk-ins at PORES X. As an express skincare hub, our treatments only take 15 minutes and are designed to fit into busy lifestyles.

Before your treatment at PORES X, we recommend that you avoid using any products containing retinol or alpha-hydroxy acids for at least 24 hours. We also advise against excessive sun exposure, drinking alcohol, and eating heavy meals. Additionally, it's important to avoid any Botox, filler, or laser treatments for at least 2 weeks prior to your appointment. This will help to ensure that your skin is in its best condition for treatment and will help you achieve optimal results.

After your treatment, you can typically get back into your usually routine however we recommend avoiding excessive sun exposure and heat and avoiding any products containing retinol or alpha-hydroxy acids for at least 24 hours.

The frequency of treatment depends on your skin type and goals. Our team can recommend a customized treatment plan during your consultation.

We offer a variety of express treatments that are perfect for your busy schedule. All our treatments use world-class medi-facial pore-tech technology and natural and clinically safe ingredients.

All PORES X treatments are designed to be quick and convenient, so you can easily fit them into your busy schedule. Whether you're looking for a quick pick-me-up or a more in-depth treatment, we have options to suit your needs.

If you are unable to make it in for a treatment this month, you have several options. You can reschedule your appointment for a later date, skip a month without penalty, or even convert your treatment into a credit to purchase skincare products. Simply contact us in advance to let us know of your schedule change, and we will be happy to accommodate your needs. Additionally, we can even send the products directly to your home if that is more convenient for you.

Yes, you can bring a friend or family member with you to your appointment. Additionally, we also offer a referral program where you can earn $20 each time a new friend comes to our store for a treatment with your referral card, simply write your name on the card and give it to your friend.

To sign up for a membership, simply join online at www.poresx.com.au or visit us at our location or call us to speak with a representative. They will assist you in enrolling in the membership program and answer any questions you may have.

The membership includes a monthly Active Cleansing Treatment, along with exclusive discounts and promotions on products and services.

Yes, you can cancel your membership at any time, however, please note that our membership is a 6-month commitment, and you will need to pay one month in advance. If you cancel your membership before the 6 months are up, it may result in a forfeiture of the advance payment. Please contact our customer service team to initiate the cancellation process.

Yes, you have the option to pause your membership at any time by contacting our customer service team. However, please note that the pause option is available for a maximum of 2 months during your 6-month commitment period. It is important to follow the guidelines of your membership to ensure the best results for healthy, glowing skin.

Yes, members receive exclusive discounts and promotions on products and services.

Membership billing occurs on a monthly basis, with the cost of the membership being charged to the payment method on file.

As a PORES X member, you can enjoy exclusive benefits to maintain healthy, glowy skin all year round. To ensure the best results, we suggest you follow these guidelines:

• Attend your monthly treatment: Regular treatments are the cornerstone of a healthy skin journey. By coming in for your appointment each month, you can ensure that your skin is getting the care and attention it needs to thrive.
• Use the recommended skincare products: At PORES X, we believe that great skin starts with great skincare. Our MediFacial Specialist will recommend a tailored home care routine that complements your in-clinic treatments and supports healthy skin.
• Consistency is key: To see real results, it's important to be consistent with both your monthly appointments and your home care routine. By following our recommendations, you can help to ensure that your skin stays healthy, hydrated, and glowing.

By following these guidelines, you can ensure that you are getting the most out of your PORES X membership and taking an active role in achieving your best skin yet!

We accept cash, credit cards, and gift vouchers.

To redeem your gift voucher, simply bring it with you to your appointment or mention it when you book your appointment over the phone or through our website.

For redeeming vouchers online, you can apply the voucher during the checkout phase for product purchases.

We offer various promotions and specials, which are updated regularly on our website and social media accounts.

Our refund policy states that we offer refunds for returns within 30 days of purchase, provided the product is unused

Yes, all of our products are cruelty-free and vegan-friendly, and we are committed to promoting sustainability in all of our products and operations.

Our return policy states that we accept returns within 30 days of purchase, provided the product is unused and in its original packaging.

Orders typically ship within 2-3 business days.

You can track your order by logging into your account on our website or by contacting us.
(please check with Miro about this procedure)

o return a product, please contact our customer service team at [email protected] within 30 days of purchase. They will provide you with further instructions on how to process the return.